Personal Message

We are excited to see that California is lifting restrictions on businesses and progress is being made towards normalcy. These steps of progress could not have been possible without your dedication to safety during the pandemic and your willingness to vaccinate. With the improving conditions in California, we are excited to loosen some restrictions at the office,

The following changes are effective as of June 24th, 2021:

• Family members are allowed to attend eye exams and wait in public waiting room

• Eyewear and repairs can be done in the office. (Appointment required)

• Curbside dispenses are still available.

• Vaccinated patients can remove masks during optical appointment.

• Vaccinated individuals can remove their masks in the exam room.

• Drop in services are subject to availability with appointments taking priority for all services.

Mask Requirements:

• Healthcare providers and staff will continue to wear masks and provide safety hygiene protocols.

• All patients and staff will need to wear a mask in public common areas.

• Asymptomatic vaccinated individuals will be able to remove their masks in the examination room for testing.

As healthcare providers we care for all individuals including those with immune compromise where vaccination effectiveness remains inconclusive. We ask that our community continue to act with consideration and respect for others.

If you have underlying health conditions that require special safety protocols, please let us know so that we can schedule you accordingly to minimize exposure. We will continue to follow the guidelines established by the CDC.

Prior to Appointment

In order to safeguard our patients and staff, we require your assistance to complete the following items prior to your appointment:
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• Please inform us PRIOR to arrival if you or anyone in your household are experiencing COVID-19 symptoms in the last 3 weeks. These include but are not limited to fever, cough, shortness of breath, loss of taste or smell and stomach upset. We will be happy to reschedule your appointment.

• To expedite your time in the office, paperwork will need to be completed to reserve an appointment time. You will be sent a link for payment for co-pays and examination fees prior to your visit.

• Complete paperwork 48 hours in advance and receive a $5.00 credit towards your retinal imaging and evaluation.​
  
  

Text Us to Schedule an Exam

Schedule Optical Appointment

During Appointment:

1) Arrive to your appointment on time:

• The appointment times will be very carefully orchestrated to ensure maximal safety. We ask all patients to arrive on time to their appointment and text us at 805-495-4625 upon arrival.
  
  

2) Estimated Co-payments will be provided prior to your visit:

• You will be provided an estimate with your co-payments prior to your visit. It is important to review these estimates and let us know if you have any questions prior to arrival so that we can research your issues!
  
  

3) Retinal imaging with comprehensive examinations where possible:

• As standard of care, retinal imaging is being performed on all annual eye examinations. It provides the doctor a comprehensive assessment of your retina and decreases the amount of time that you will be required to wait in the office.

Virtual Telemedicine Visits

For some cases, such as irritation of the eyes, swollen eyelids and some red-eye cases, virtual telemedicine consultations will be available. Please contact us at 805-495-4625 to determine if we can address your needs through a telemedicine consultation.

Ordering New Glasses

In office optical selection is available by appointment. Vaccinated patients will be able to remove their masks when trying on eyewear. Eyewear is sterilized after each appointment.

Re-ordering contact lenses:

Need to re-order contact lenses? Free shipping available at this time. Visit our online store!

Order Contact Lenses

FAQ

What changes have been made to safeguard my health?

• Your health and our patient's health are of top priority. We are taking this issue very seriously and hope to do our part to prevent any accidental spread of COVID-19 including structural changes and significant procedural changes.

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Do I still have to wear a face mask?

• Healthcare providers and staff will continue to wear masks and provide safety hygiene protocols.

• All patients and staff will need to wear a mask in public common areas.

• Asymptomatic vaccinated individuals will be able to remove their masks in the examination room for testing.

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Can I just drop in any time to pick up glasses or contact lenses?

• We offer curbside pick up and drop offs. In order to expedite the repair process, please provide us advanced notice by texting with anticipated drop off time. When you arrive, please text us and we will deliver the items to you curbside.

Why do I have to make payments on my co-pays prior to my arrival?

• To protect our patients, staff and enforce social distancing measures, we are addressing administrative items remotely to optimize your time in the office. In addition, questions on co-payments can be addressed in the comfort of your own home.

Why do I need to complete the patient forms prior to my visit?

• We have removed the waiting room furniture to prevent spread of the virus on surfaces and will not have a place for you to complete your paperwork. In addition, the Centers for Medical Services has asked as part of our protocol to re-open that we perform any services that we possibly can remotely. Should you need assistance completing the forms, simply text us at 805-495-4625 and our technicians will be able to assist you remotely. Forms need to be completed two days (48 hours) prior to your appointment to secure your appointment slot.

Why is Optomap necessary?

• In order, to safely evaluate your eyes a dilation or optomap is necessary. During the pandemic, the Optomap has become a standard of care and will continue to be the methodology by which the doctor assesses your ocular health.

Why is there a cancellation fee of $25.00 if I don't notify the office 24 hours in advance?

• We have decreased patient volume and capacity by 50% to ensure patients are seen safely. Cancellations, no shows and late arrivals will take away an important appointment time slot for someone who needs the appointment. In an effort to be mindful of others, we ask that patients keep their scheduled appointments.